A leading workforce management tech startup engaged with us to help transform their customer-facing web application to increase business efficiency. We helped them achieve their transformation goals by re-engineering their application, leading to a 40% reduction in infrastructure cost and 60% reduction in effort for future product development.
The Problem
As with many organizations, our client was not able to execute on their business strategy because their systems lacked the ability to support their operations and complex customer interactions. Specifically, the existing system had performance issues due to the huge volume of user data and it did not work with browsers on handheld devices. The application lacked the ability to load intelligent data fast and did not have a rich user interface. There was also an expectation to enable faster product iteration with reduced development time for new product features to enable growth.
The Approach
The first step was to design for an application that met the business objectives and could scale. Our engineers created a new design that utilized a layered architecture and took advantage of newer frontend frameworks. The layered architecture enabled a modular, scalable, extendable and maintainable cloud application with microservices. The new lightweight frontend resulted in a responsive application that functioned seamlessly across any device. Our team also redesigned the data insights component and ensured high security for the sensitive data.
The Results
Our partnership and work resulted in our client’s ability to execute on their business strategy, connect with their customers in a more meaningful way and accelerate their growth as never before. Overall, system performance improved by 50% and were able to release features 60% faster, while infrastructure costs reduced by 40%. This all resulted in success for our client – their revenue grew by over 100% and they were recognized as a Top 10 Workforce Management Solution Provider in 2019.