A significant number of electronic health records (EHR) systems have complex workflows that are time-consuming and “click intensive” for physicians and their administrative staff. Addressing this challenge would seem straightforward, but often most EHRs have legacy technology that limits the ability to change and streamline the user experience. Through our Product Engineering practice, our team modernized our client’s EHR UI technology and user workflow design.
3 out of 4 Primary Care Physicians think that improving EHR’s User Interface could best address EHR challenges in the immediate future
(research from Stanford Medicine conducted with The Harris Poll – 2018)
The Problem
Like many other EHR product companies, our client’s workflows were hampered by constantly changing compliance requirements regardless of how they impacted productivity. Over time this resulted in “death by a thousand clicks” for doctors and their administrative staff. Realizing the challenge as an opportunity, our client engaged with our Product Engineering team to help in modernizing their user interface to significantly reduce time spent in the EHR and combat physician burnout.
7 out of 10 Primary Care Physicians think that EHRs significantly contribute to physician burnout
(research from Stanford Medicine conducted with The Harris Poll – 2018)
The Approach
The Results
From a physician’s perspective, they are chiefly focused on the care they deliver to their patients. They seek and need tools that can help them capture critical clinical information and do so in an effective and streamlined manner. The result of our work was a 50% reduction in screens and clicks for our client’s doctors, streamlining clinical data capture and enabled the advancement of new EHR features that increased their market share.